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Hi
I have today received my pillow, for which I thank you for
your quick response,(ordered on Thursday and delivered the
following Tuesday) but I thought that you ought to know
that the bag of spare buckwheat had come open in transit
and there was buckwheat everywhere. I have recovered most
of it but I think a more secure package would be advisable.
Tom Hawthornthwaite
Reply
Brow Farm
Thanks
for your comments Tom and for letting us know about the
packaging problems with the free Buckwheat Hulls that we
send out with every Buckwheat Pillow in case some people
need to top up their pillows. We use a resealable bag for
the hulls but it would seem they are not as good a seal
has they once were. We will now heat seal the bag from now
on.
Regards Martin Caunce.
Hi
I spoke to you just before I placing my order.
I'd now like to give you some feedback:
I am impressed with your service, the wheatgrass product
which is organic, and grows well, and the after care service
i.e. the below instructions on how to grow the wheatgrass.
Your business will go far.
Thank you Jennifer Woodstock
Hi
all at Brow Farm Ltd
, I will be happy for you to include my comments wherever
you see fit:
"The service I have received from ordering through Brow
Farm has been an absolutely pleasure! As someone who trains
people in customer service skills I can only rightly award
110% for my total experience. The Buckwheat pillow itself
has surpassed my (already very high) expectations. For far
too many years, I have suffered neck ache and headaches
as a result of not having a comfortable pillow to rest my
head on (and because I double it up in the night), plus
as I generate a lot of body heat, my pillow heats up almost
instantly. I have been constantly researching for a better
pillow, and constantly failing in the process. When a friend
told me about the Buckwheat pillow, I checked out the website
and talked to staff at the Farm, and placed an order. I
received my pillow in the post in next to no time. My first
night was one of almost total comfort. And subsequent nights
have only gotten better as I get used to it. Everything
they say about it IS true! It keeps my head cool all through
the night, I don't move around as much in my sleep and such
wake up feeling far more refreshed. I truly wish I had bought
this pillow a good many years ago and not wasted so much
money along the way. I have no problem in wholeheartedly
recommending the Buckwheat pillow to ANYONE (even my mum
is ordering one now). SO much so, I have told Brow Farm
to pass on my telephone number to anyone who wishes to talk
to me directly about it!" My number is 07883 007108. I hope
this is not too long winded for you mate, but every bit
of is the Gospel truth! Take care and many thanks again,
Mr. Raj Narula. 18 Oct 05
Hi,
I ordered a pillow from you this week and it arrived within
two days. I am more than happy with it. I have Rheumatoid
Arthritis and I also suffered a whiplash injury two years
ago. Since then sleeping has been a problem despite Physio.
May I say the Brow Farm Buckwheat Pillow has changed all that
almost from the first night. Many thanks.
Diane Horton. 24 July 2004
hello,
just thought I would drop you a line, to say how very pleased
I am with the buckwheat pillow, I recently acquired. It is
absolutely fantastic! I was very skeptical, that it would
help me with my sleeping problem, but it has. I have a tendency
to clamp my jaw through the night, thus ending up with disturbed
sleep and head and jaw ache, since using the pillow I can
honestly say, the problem has gone!! the pillow helps my head
and neck position, thus stopping my problem. I will be recommending
this product to all my friends. Many thanks, for such an excellent
product. Highly recommended. Yours,
karren fraser,
widnes, Cheshire 14 May 05