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Hello
Brow Farm
Have received
pillow and just spent 3 wonderful nights asleep. I have slept on a buckwheat pillow
for about 7 years, my firsct purchase was from a well known shoppig channel and
that pillow did not have half the quantity of husks in as yours. I have been after
a replacement for years, even writing to companis in USA to no avail. I didnt
realise that they were available in UK.
I always preach the message of the
benefits of these pillows.
Once again thank you Anji
Dear Brow Farm
I should like to say how impressed I am with your service. I ordered a Buckwheat
pillow at 09.42 on 16th March and received it before lunch today, 17th March 2006.
I bought a similar pillow some 5 years ago and unfortunately it is now very flat!
I found your site on the Web and now can't wait to have a good night's sleep.
Thank you for your excellent service.
V. Linday
Nottingham
Hello
We are
in receipt of a pillow order number below, and have to ask if we can return it,
I understood that the pillow will give benefit to the sleeper, my wife is very
disappointed as it is so noisy you cnat sleep on it at all, w ewould however be
interested in any buckwheat products such as the actual wheat which my wife has
used for years but we could find no outlet selling it here in the UK, I would
be obliged if you can give me instructions on returning the goods for refund
Many thanks
Phillip harris
REPLY
Dear Phil
Harris
I'm sorry that you could only give our Buckwheat Pillow one night
of use. Before deciding it would not improve your quality of sleep. I'm unable
to offer you any natural pillow filling that will not make any nose while you
make it fit the shape of your head and neck when you first lay on it. Feathers
are natural but they don’t give any support to your neck or head so you may has
well use a man made fibre as they are a lot cheaper and do not give any support
either.
Please return the pillow to us with a signed for delivery so you can
prove we have received it. We will then destroy the pillow as it as been used.
Then refund the cost of the pillow to you.
Yours Sincerely
Martin Caunce
Hi all at Brow Farm Ltd
I will be happy for you to include my comments wherever
you see fit:
"The service I have received from ordering through Brow Farm
has been an absolutely pleasure! As someone who trains people in customer service
skills I can only rightly award 110% for my total experience. The Buckwheat pillow
itself has surpassed my (already very high) expectations. For far too many years,
I have suffered neck ache and headaches as a result of not having a comfortable
pillow to rest my head on (and because I double it up in the night), plus as I
generate a lot of body heat, my pillow heats up almost instantly. I have been
constantly researching for a better pillow, and constantly failing in the process.
When a friend told me about the Buckwheat pillow, I checked out the website and
talked to staff at the Farm, and placed an order. I received my pillow in the
post in next to no time. My first night was one of almost total comfort. And subsequent
nights have only gotten better as I get used to it. Everything they say about
it IS true! It keeps my head cool all through the night, I don't move around as
much in my sleep and such wake up feeling far more refreshed. I truly wish I had
bought this pillow a good many years ago and not wasted so much money along the
way. I have no problem in wholeheartedly recommending the Buckwheat pillow to
ANYONE (even my mum is ordering one now). SO much so, I have told Brow Farm to
pass on my telephone number to anyone who wishes to talk to me directly about
it!" My number is 07883 007108. I hope this is not too long winded for you mate,
but every bit of is the Gospel truth! Take care and many thanks
again, Mr Raj Narula. 18 Oct 05